EAP services are available for employees and dependents. An employee or family member desiring to make a self referral should call BHS at
800-245-1150 or 205-879-1150 (Birmingham). The BHS Care Coordinator assigned to the State will conduct a short intake to determine the
appropriate level of care as well as any client request, such as location of appointment or gender of provider. Non-emergency appointments
are generally scheduled within three days.
An initial assessment and up to two follow up sessions will be provided annually at no cost. Should additional sessions, or treatment beyond the scope of EAP,
such as intensive outpatient or inpatient psychiatric or substance abuse treatment, be required, your BHS Care Coordinator will assist in the transition to
your medical plan or community resources.
Informal supervisory referral: A supervisor, upon learning an employee is experiencing difficulties that have had little or no impact on job performance,
recommends EAP services to an employee. The employee may have confided in the supervisor regarding personal problems or a performance problem may have
surfaced that does not yet require discipline. The supervisor suggests the use of the EAP but, in accordance with state and federal law, the employee’s
participation, or lack of, is not reported to the supervisor.
Formal supervisory referral: the supervisor formally recommends the use of the EAP to help in resolving personal issues that may be contributing to performance problems.
The supervisor wanting to make a formal referral should contact the state’s designated Care Coordinator to discuss the problem situation and provide the information
needed for the Release of Information (ROI). An ROI is required in order for the Care Coordinator to communicate compliance information to the supervisor. If referral
is deemed appropriate, the supervisor will inform the employee verbally and in writing of the referral decision. A referral form should be completed.
An employee’s participation in the program is voluntary. If the employee does not want to participate, the supervisor should document this. Normal progressive disciplinary procedures
concerning the job related issue(s) should be followed.
For additional information, contact your BHS Care Coordinator at 800-245-1150 or 205-879-1150 or visit our website at www.behavioralhealthsystems.com. The member password is: DORM.